Please contact us by emailing us using the form below. Before you do, please review all the information on this page. It is very likely that the answer to your question is contained on this page. Thank you. We look forward to working with you.
Ordering Information
Deposit and Balance Amounts: When you place your order, you will be charged a deposit equal to the design fee portion of your order or $10, whichever is larger. The balance will be charged once we ship the final product to you. If you would like to pay by check or money order, we cannot begin working on your order until we receive the check or money order for the full amount of your order. See our “Cancellation Policy” above for more information regarding this.
Photo Prints: Each design has "Photo Tips" which include suggestions for the best photo for that design. If you have a few photos that you would like us to choose from, please send them with a note asking us to choose the best. Your photos are scanned into the computer. They are not harmed and will be sent back to you with your final piece in the same condition that we received them. We cannot accept photos taken professionally without the photographer's permission.
Send your photos to: Attn: Order Processing photowow.com 11950 Wilshire Blvd. Los Angeles, CA 90025
With your photos, please include either a note with the name, address and telephone number you will enter at checkout or a copy of the e-mail confirmation you will receive within a few hours of placing your order.
Digital Images: You will have the chance to upload your digital image(s) after you complete the checkout process. All images should be very clear and the size of the digital file should be a minimum of 500K and saved in a “.jpg” format. The image file name should have no more than seven alphanumeric characters that do not include spaces, commas, ampersands, slashes, dashes or other symbols. Please make sure that you can view the images on your computer without a problem before you upload them. If you have problems uploading your digital images, you may email them to us at service@photowow.com. In such case, please be sure to include the first and last name that you place your order under in the body of the email.
Production Time: Depending on where you live, you can have your order at your doorstep within two days! Click on the “Click here for tax and shipping” link on the price totals bar while you are shopping through our products to see how much it will cost to have your order to you within a certain amount of days.
Proof Procedure: Within three to five business days or even sooner, you will receive an e-mail requesting that you view the design proof we will create for you. Simply visit photowow.com and click on the “view proof” link you will find on the top portion of the home page. There you will find the proof one of our talented graphic artists has created for you. You will have the option to request changes or approve it. Any changes you request usually are completed within one working day, but may take two depending on our work schedule. In rare cases, you may receive your proof or requested changes a few days after the times stated here. In such case, please be patient, the best artist that we have assigned to create your design may be out of the production studio temporarily.
Proof Delays: Sometimes there may be a day or two delay beyond your scheduled proof date. This should not delay the shipment date of your order. Once we receive the approval of your proof, we can print, frame and ship your order within a few days. Before contacting us, please click on the "View Proof" link in the top gray menu bar to see if your proof is waiting for you to view.
Sending Photos: Please see “Photo Prints” above.
E-Mailing Photos: After you checkout, you will have the option of uploading your digital images. If you have any problems uploading your images, please attach them to an email to service@photowow.com. Be sure to include your first and last name and your telephone number in the body of the email. See “Digital Image(s)” above for more information.
Uploading Digital Images: Please see “Digital Images” above.
Ordering Problems: No order is complete until you see the final receipt page at the end of the ordering process. If you are unable to complete your order for any reason, please try to place it again in an one hour or call us at 1-800-453-9333 between 10 am to 6 pm, Monday through Friday, or 1 pm to 4 pm, Saturday, PST.
Customizing Your Design: To fully customize your design, please choose a “Variation” from that menu while you are creating your masterpiece in the shopping application that you would like your piece to look like. During the checkout process, you will have an opportunity to answer specific questions pertaining to the design you chose, and provide us with any requests for the designer to see before he or she begins working on your design. If you have a design in mind that you don’t see or you would like a combination of our designs, scroll to the bottom of the “Designs’ menu and choose “Custom Design”. That option will allow you to request us to design anything you can imagine. No charges will be placed on your credit card until you approve of the design fee we will provide you with by phone or email shortly after you place your order.
Best Photos: The clearer the photo, the clearer your final art piece. Please review the "Photo Tips" provided for each design in the preview window for suggestions on the best photos to provide us.
Pricing Information
Pricing: To price our products, just click through the menus on the shopping page. As you make changes you will see the prices change in the price bar below the shopping application.
Additional Design Fees: Additional design fees will apply if you would like to change photos after we have completed the design work. Usually, this amount will be half of the base design fee. For example, if you order a "Four-Panel Pop" design with four photos, the base design fee is $90 for the first photo and $30 per additional photo. If you would like to change photos after we have completed the design work, it will cost $45 per additional photo. If you decide on a new design after we have begun work on your original design, we must charge the design fee for that new design.
Credit Card Charges: Upon checkout, you will have the option of providing credit card information via our secure encrypted network. If you are not comfortable placing your credit card information on-line, please choose check or money order as your form of payment at checkout and call us (1-800-453-9333) to provide us with your credit card information over the phone. Upon receipt of your information, your credit card will be initially charged a deposit equal to the design fee or $10, whichever is greater. The balance will be charged once we ship the final product to you.
International Shipping: We ship all over the world. To see a shipping quote, please click on the Tax and Shipping link you will find on the price totals bar while you are shopping. In that section, you can choice from over 140 countries we ship to.
Form of Payment: We accept Visa and MasterCard on this web site or you may send a check or money order for the full amount of your order with your photos. All credit card information entered at checkout is encrypted to secure the information and guard against theft and unauthorized use. If you do not feel comfortable entering your credit card information on-line, we will send you an e-mail once we receive your photos or images requesting that you e-mail us back with your credit card information or call us at 1-800-453-9333 Ext. 205 to provide it. We will not begin work until we receive payment (Also see "Credit Card Charges" above).
Gift Certificate Redemption: If you have received a photowow.com gift certificate, you may redeem it by first placing an order for anything you would like on photowow.com and then mailing the certificate to photowow.com, 11950 Wilshire Blvd, Los Angeles, CA 90025. During the checkout process, choose and place in credit card information if your order exceeds the amount of the gift certificate. If your order is less than the amount of the certificate, please place in that you are paying by “Check or Money Order” so you can proceed through the checkout process. If that is the case, we will deduct the amount of the certificate from the total amount of your order and provide you with any credit still owed to you in the form of a new gift certificate. If you choose not to upload your digital image(s) after you checkout, you may send us the photo print(s) you would like us to use with the certificate. Please see “Photo Prints” below for more information on sending the photo print(s). Before sending the certificate, it is important that you keep a note of any order or confirmation numbers handwritten on the inside or back of the certificate.
Policies
Guarantee: We are so sure that you are going to love your photowow artwork that we will provide a full refund to you if you receive your artwork and it is different than what you approved for us to print or you are not pleased with the quality of the print or frame. Within 10 days of your receipt of the artwork, just place the artwork back in its original box and call us at the toll free number above. We will have Fed Ex pick it up from you within one week and deliver it back to us. Upon our receipt of the artwork, we will credit you back for the full amount you paid for the artwork. This guarantee only applies to artwork consisting of a canvas or semi-gloss print that is framed with one of our framing options. How can we afford to do this? In the last ten years, we have had less than a 1% dissatisfaction rate. We feel confident that you will be very satisfied!
Packaging, Shipping, Handling and Damages: We package all our products with exceptional care. Depending on your product, we protect it using plastic, boards, corner protectors and/or bubble wrap. If you order a print on semi-gloss paper with a frame, we frame the piece with plexi-glass instead of regular glass that may break in transit. For almost all our products, we use FedEx Home and Ground shipping if you choose "Normal" shipping during the ordering process and FedEx Air if you choose "Fast", "Faster", or "Fastest" shipping. If any product is damaged when you receive it, please e-mail or call us. We will request that you repack it similar to the way you received it. We will then have FedEx pick it up from you within a few days, and we will quickly replace it. There will be no additional charges associated and we will appreciate your cooperation. Transit damage occurs in less than 1% of our shipments.
Cancellation Policy: You may cancel any portion of your order before we begin working on it. For example, once we begin working on the design, we must charge the design fee. Depending on the delivery time you choose, we will make one to as many modifications as you request to make the design appeal to you. We guarantee that what you see on your screen will be very similar to the masterpiece that will arrive at your door. Please see our “Guarantee” above for more information. After you approve the design, you may cancel the remaining portion of your order if we have not begun printing it or transferring it onto the product you ordered. But please call us quickly at 1-800-453-9333. Many times, the design will be printed within ten minutes of your approval of it. We must adhere to this policy because every piece we create is custom made for you and we cannot place it back in inventory and resell it if you cancel it. Thank you for your understanding. In the last ten years, we are happy to say that we’ve experienced an over 98% satisfaction rate. We look forward to working with you in what we are sure you will find to be a very fun and rewarding experience!
Design Satisfaction: We will create the most beautiful design to the best our ability in accordance with the design you choose, any instructions you request, and the photos or images you provide. We want you to be thrilled quickly, so we can deliver your order to you before scheduled and so you will order that design on more of our products in the future. We save all the designs we create for you in our image vault forever. So you can always re-order your design on any of our prints and products at anytime in the future. And, if you do, there is no additional design fee! See “Re-Order a Previously Created Design” below for more information.
Photo Contests
Contest Dates: Each contest will end on Tuesday 1:00 pm pacific time. All photos submitted before Tuesday 1:00 pm pacific time, will be entered into that weeks contest beginning on Wednesday 3:00 pm pacific time. All photos submitted after Tuesday 1:00 pm pacific time, will appear in the following week's contest.
Entry Fees: There is no charge or fee associated with entering our photo contests.
File Specifications: The files you submit should be between 50K and 500K in size and saved as a ".jpg" file. The file name should have no more than seven alphanumeric letters and should not contain spaces, dashes, slashes, punctuation marks, ampersands or other symbols.
Message Boards: We encourage contestants in the photo contests to inform all friends, family and others about the contest in any means possible. The only benefit we receive from the time and money we put into the contest is exposure to our web site. We hope everyone acts fairly and ethically. We have no way of policing what people say on message boards. We can only police how votes are placed.
Number of Entries: Contestants may submit one photo per subject once every six months. Color 1 World d/b/a photowow.com maintains the right not to include any photo it finds inappropriate.
Photo Restrictions: The photo of the baby must be or have been taken when the baby is or was eighteen months of age or younger. Baby photos must contain one subject. We review the many photos that are entered into the contest each week before the contest begins. Because of the large quantity of submissions, we use our best judgment to determine that everyone complies with these rules. There are times that we may miss a submission. It is our discretion whether to allow a contestant to remain in the contest after it begins or to withdraw it.
Voting Problems: If you are having problems voting, it may be that our site is experiencing temporary problems, or it may be your computer. To check your computer, we recommend that you reboot it, refresh your browser, clear your cookies and temporary Internet files, and download current updates and patches from www.microsoft.com. Then, try to vote again.
Voting Rules: Each contestant and visitor to the site may only vote once per photo. In order to keep the voting process as fair as possible, a formula has been derived which excludes a random number of low votes. This is to avoid contestants and their friends from voting low on other entrants in order to increase their entrant's odds of winning. At random times, we verify the origination of votes and disqualify any we believe were made inappropriately.
Winners: The photo in the number one spot in either contest at 1:00 pm PST on each Tuesday, will be the winner for that week's contest. Contest winners will be contacted within one week of the end of the contest to review the details of their prize.
Rep Programs
Franchise Opportunities: Presently, we do not have a franchise program. We don't believe this business lends itself to franchise opportunities. We do, however, offer a variety of Rep Programs.
Rep Opportunities: We would love you to be involved in our fun photo-to-art business. We will soon have opportunities for stay-at-home parents, existing business owners, professional photographers, interior designers and entrepreneurs. To receive information on our programs, please e-mail us at service@photowow.com.
Job Opportunities and Partnerships
Job Opportunities: Presently, there are no job opportunities available. There may be some in the future for those living in the Los Angeles area. You may e-mail us your resume and we will keep it on file.
Product Partnerships: We manufacture all the products you see on this web site. We presently have no product partnership opportunities available. If you have a unique product you think we may be interested in, please e-mail us with the details below. If you are interested in representing our products, please see "Rep Programs" above.
If you did not find the answers to your questions, or if you have comments, please e-mail us. Please do not e-mail or call us regarding the photo contest. It is a fun free contest. We do the best we can to administer it so that it is as fair as possible for everyone involved. Thank you for your understanding.